FAQ

What currency are the orders in?

• Prices are charged in USD.

What is the status of my order?

• Once your order has been processed, you will receive an email with the tracking number.

When will I receive my order?

• Processing your order will take 1-4 business days. Shipping times will vary based on origin of purchase. 

What do I do if I never received my order?

• If you never received your order, please look up your tracking number in the shipment confirmation email that was sent out to you. If you still can't locate your order, please email us at goodvibestudio.nyc@gmail.com.

What is the return process?

• NO RETURNS, ALL SALES ARE FINAL.

How do I make sure I order the correct size?

• Choosing a size is unique to everyone. Therefore, we provide handy size guides for each individual product to make the process easier for you.
• To find the right size for you, please refer to the size chart on the product page to get the exact measurements.

What are the customs, duties, and taxes?

• There may be additional fees charged by your country’s customs office.
• Customs fees vary by country and can include additional taxes, duties, and processing fees.
• GoodVibesJohn is not responsible for duties/taxes/tariff charged to customers and these charges will not be reimbursed. 
• Please note customers are responsible for any customs charge and refunds will not be provided for declined or abandoned packages.